Cancellation Policy
- Full Refund Window: If a Customer cancels, your payout depends on the cancellation policy you set when posting your activity or accepting a booking. Typically, if they cancel well in advance (e.g., 24-48 hours, per your terms), they’re likely fully refunded—giving you time to regroup. Closer to the start—like within 24 hours—you might keep a fee or the full amount, especially for multi-child or multi-day bookings. Set your rules clearly in your profile!
- Cancel Mid-Service: If a Customer cancels mid-service, they pay you for the time you’ve worked—your effort’s locked in. Refunds for unused time vary by your agreement with them, often negotiated directly. Nooqbook doesn’t set a universal rule here; it’s case-by-case through our platform—a team effort to keep it fair.
- Instructor Cancellation: If you cancel before the service starts or mid-service, the Customer gets a full refund for any unprovided time. You’ll issue it through our secure system—no fees for you, but frequent cancels might nudge your reviews. We’ll guide you to keep it smooth and help them rebook with another vetted Instructor.
- Safety Net: If Nooqbook cancels your session for safety reasons (rare but possible), we’ve got everyone covered—Instructors keep full pay for time taught, and the Customer is issued a full refund for anything unserved.
- Full Refund Window: Cancellation refunds depend on the Instructor’s policy, set when they post the activity or accept your booking. Typically, cancel well in advance (e.g., 24-48 hours, per their terms), and you’re likely fully refunded—no worries. Closer to the start—like within 24 hours—you might face a fee or lose the full amount, especially for multi-child or multi-day bookings. Check their profile for details!
- Cancel Mid-Service: If you cancel mid-service, you pay for the time the Instructor’s worked—fair for their effort. Refunds for unused time vary by agreement, often negotiated directly with them. Nooqbook doesn’t dictate a universal rule; it’s handled case-by-case via our platform—teamwork makes it work!
- Instructor Cancellation: If an Instructor cancels before you start, you get a full refund. If they cancel mid-service, they’ll issue a full refund for any unprovided time through our secure system, freeing you up to rebook with another vetted expert.
- Safety Net: All Instructors pass top-agency background checks, so if we cancel a session for safety reasons (rare but possible), you’re issued a full refunded for anything unserved, so you can rebook fast.